Nelms Group owns & developments long and short-term rentals for single & multi-residential housing
While providing these services, Nelms Group may collect certain personal information about its guest with their consent.
“Personal Information” means information about an identifiable individual. This may include, without limitation, the individual’s name, home address, age, income, credit history, or other financial information, credit card information, personal preferences, and other information about his or her family. Personal Information does not include the name, title, business address, or telephone number of an employee of an organization.
The ten principles of privacy
The following ten principles govern our actions as they relate to the use of Personal Information:
Principle 1: Accountability
Nelms Group is accountable for all Personal Information in its possession or custody, including Personal Information disclosed to third parties for purposes of providing services requested by you.
Principle 2: Identifying purposes
Nelms Group will inform you of the purposes for which it is collecting any Personal Information, before or at the time the information is collected.
Principle 3: Consent
Nelms Group will obtain your consent before or when it collects, uses, or discloses your Personal Information.
Consent can be express, implied, or given through an authorized representative. You may withdraw your consent at any time (subject to any legal consequences of which you will be informed). Nelms Group, however, may collect, use, or disclose Personal Information without your knowledge or consent in exceptional circumstances where such collection, use, or disclosure is permitted or required by law.
Principle 4: Limiting collection
The information collected by Nelms Group will be limited to those details necessary for the purposes it has identified to you or to perform the services you have requested. Information will be collected by fair and lawful means.
Principle 5: Limiting use, disclosure, and retention
Personal Information will only be used or disclosed for the purpose for which it was collected unless you have otherwise consented. Personal Information may only be retained for the time needed to fulfill the purpose for which it was collected.
In certain exceptional circumstances, Nelms Group may have a legal duty or right to disclose Personal Information without your knowledge or consent with respect to matters that concern the company’s or the public’s interest.
Principle 6: Accuracy
Nelms Group will keep Personal Information as accurate, complete, and current as necessary to fulfill the identified purposes for which it was collected. You may have this information amended where it is found to be inaccurate or incomplete.
Principle 7: Safeguarding personal information
Personal Information is safeguarded using measures appropriate to the sensitivity of the information.
Principle 8: Openness
Nelms Group will make information available to its guest, employees, and Nelms Group suppliers about the policies and procedures Nelms Group uses to manage Personal Information.
Principle 9: Access
Upon written request, you will be informed of the existence, use, and disclosure of your Personal Information, and will be given access to it. Nelms Group will respond to such requests as efficiently as possible. If Nelms Group is prohibited from providing such access they will explain the reasons for the lack of access, except where prohibited by law.
Principle 10: Addressing complaints and suggestions
Application of the ten privacy principles – how we treat your personal information
The kind of information we collect
Nelms Group gathers and uses Personal Information in order to provide you with the services you have requested, namely: information that is required to effectively plan and rent; and to otherwise provide professional and competent rental and planning services to guests ,as well as, to ensure that you are satisfied with the services we have provided. Nelms Group may also use your Personal Information to update you about our services and to offer you additional services that you may be interested in.
If you visit our website, we do not collect Personal Information about you unless you provide it. All information that you do provide us with is securely maintained and kept strictly confidential.
When you use the “Stay With Us” feature on the website to request more information about the property, you agree to provide Nelms Group and the host receiving the request with your personal information.
How we use your information
At Nelms Group we use Personal Information for three general purposes:
- To communicate with you to provide you with our rental services.
- For inclusion in documentation relating to your rental transaction.
- Transactional information to monitor our level of service and report back to you to ensure your satisfaction with the provision of such services.
We will only use Personal Information for the purpose that we have disclosed to you. If we want to use your information for a different purpose, we will notify you and ask for your consent first.
When we are permitted to disclose your information
Nelms Group is obliged to keep your Personal Information confidential except under the following circumstances:
(i) When authorized by you
Many of the services offered by Nelms Group require us to obtain Personal Information about you to perform the services you have engaged us to provide. We will always obtain consent from you first, and we will never use the information for purposes other than those we have told you about.
You may withdraw your consent at any time, subject to any legal implications (which we will inform you about). In some cases, if you do not consent to our use or disclosure of certain Personal Information, we may be unable to continue to provide all or part of the services you have requested.
(ii) When required by law
We will only provide the specific information requested and only upon being satisfied that the authorities have legitimate grounds to request the information.
(iii) When permitted by law
The legislation has provided certain situations where Nelms Group is legally permitted to disclose Personal Information without your consent. Examples include situations involving the collection of debt for damages, medical emergencies, or suspicion of illegal activities.
With whom we may share your information
(i) Nelms Group employees
(ii) Nelms Group third-party suppliers
(iii) Sale of business
We may transfer your personally identifiable information to a third party in connection with a sale, of our business.
How we safeguard information
Nelms Group has extensive controls in place to maintain the security of its information and information systems. Client and independent broker files are stored according to the sensitivity of the information contained therein. Appropriate controls (such as restricted access) are placed on our computer systems and data processing procedures. Physical access to areas where Personal Information is gathered, processed, or stored is limited to authorized employees.
To serve you better, Nelms Group offers guest access to certain information through its websites.
http://www.jasperstuarthouse.com provides general information about Jasper Stuart House and the products and services it offers directly or indirectly.
The Nelms Group website contains links to other Websites. Nelms Group is in no way responsible and cannot guarantee the content or privacy of other sites linked to www.jasperstuarthouse.com
Questions, concerns, and complaints
8-300 Wolfe Street
London, ON N6B 2C5