Privacy Policy

Nelms Group Ltd Privacy Policy

At Nelms Group we respect the privacy of our guests and we are committed to keeping your personal information accurate, confidential, secure, and private. We have adopted the following Privacy Policy to ensure that Nelms Group continues to meet its commitment to your privacy.

The following sections, read as a whole, constitute the Nelms Group Privacy Policy:


Nelms Group owns & developments long and short-term rentals for single & multi-residential housing

While providing these services, Nelms Group may collect certain personal information about its guest with their consent.

“Personal Information” means information about an identifiable individual. This may include, without limitation, the individual’s name, home address, age, income, credit history, or other financial information, credit card information, personal preferences, and other information about his or her family. Personal Information does not include the name, title, business address, or telephone number of an employee of an organization.

The Nelms Group Privacy Policy is based on, and complies with, Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), which includes the Ten Privacy Principles outlined in the Canadian Standards Association Model Code for the Protection of Personal Privacy. For more information about this legislation, please visit the official Web site of the Privacy Commission of Canada at

This Privacy Policy describes the ten principles that Nelms Group follows to ensure that we protect your Personal Information when we collect, use, or disclose it while carrying on commercial activities in Canada. All our employees who have access to Personal Information must adhere to the Nelms Group Privacy Policy and related procedures. To this end, Nelms Group has appointed a privacy officer to ensure compliance by all Nelms Group employees and to address your privacy concerns.

The ten principles of privacy

The following ten principles govern our actions as they relate to the use of Personal Information:

Principle 1: Accountability

Nelms Group is accountable for all Personal Information in its possession or custody, including Personal Information disclosed to third parties for purposes of providing services requested by you.

Principle 2: Identifying purposes

Nelms Group will inform you of the purposes for which it is collecting any Personal Information, before or at the time the information is collected.

Principle 3: Consent

Nelms Group will obtain your consent before or when it collects, uses, or discloses your Personal Information.

Consent can be express, implied, or given through an authorized representative. You may withdraw your consent at any time (subject to any legal consequences of which you will be informed). Nelms Group, however, may collect, use, or disclose Personal Information without your knowledge or consent in exceptional circumstances where such collection, use, or disclosure is permitted or required by law.

Principle 4: Limiting collection

The information collected by Nelms Group will be limited to those details necessary for the purposes it has identified to you or to perform the services you have requested. Information will be collected by fair and lawful means.

Principle 5: Limiting use, disclosure, and retention

Personal Information will only be used or disclosed for the purpose for which it was collected unless you have otherwise consented. Personal Information may only be retained for the time needed to fulfill the purpose for which it was collected.

In certain exceptional circumstances, Nelms Group may have a legal duty or right to disclose Personal Information without your knowledge or consent with respect to matters that concern the company’s or the public’s interest.

Principle 6: Accuracy

Nelms Group will keep Personal Information as accurate, complete, and current as necessary to fulfill the identified purposes for which it was collected. You may have this information amended where it is found to be inaccurate or incomplete.

Principle 7: Safeguarding personal information

Personal Information is safeguarded using measures appropriate to the sensitivity of the information.

Principle 8: Openness

Nelms Group will make information available to its guest, employees, and Nelms Group suppliers about the policies and procedures Nelms Group uses to manage Personal Information.

Principle 9: Access

Upon written request, you will be informed of the existence, use, and disclosure of your Personal Information, and will be given access to it. Nelms Group will respond to such requests as efficiently as possible. If Nelms Group is prohibited from providing such access they will explain the reasons for the lack of access, except where prohibited by law.

Principle 10: Addressing complaints and suggestions

You may challenge Nelms Group compliance with this Privacy Policy. Nelms Group has policies and procedures to receive, investigate, and respond to complaints and questions regarding this Privacy Policy and our collection, use, and disclosure of Personal Information. You may contact the Nelms Group Privacy Officer to express any concerns or to request access to your Personal Information. The contact information for this individual is provided at the end of this document.

Application of the ten privacy principles – how we treat your personal information

The kind of information we collect

Nelms Group  gathers and uses Personal Information in order to provide you with the services you have requested, namely: information that is required to effectively plan and rent; and to otherwise provide professional and competent rental and planning services to guests ,as well as, to ensure that you are satisfied with the services we have provided. Nelms Group may also use your Personal Information to update you about our services and to offer you additional services that you may be interested in.

If you visit our website, we do not collect Personal Information about you unless you provide it. All information that you do provide us with is securely maintained and kept strictly confidential.

When you use the “Stay With Us” feature on the website to request more information about the property, you agree to provide Nelms Group and the host receiving the request with your personal information.

How we use your information

At Nelms Group we use Personal Information for three general purposes:

  1. To communicate with you to provide you with our rental services.
  2. For inclusion in documentation relating to your rental transaction.
  3. Transactional information to monitor our level of service and report back to you to ensure your satisfaction with the provision of such services.

We will only use Personal Information for the purpose that we have disclosed to you. If we want to use your information for a different purpose, we will notify you and ask for your consent first.

When we are permitted to disclose your information

Nelms Group is obliged to keep your Personal Information confidential except under the following circumstances:

(i) When authorized by you

Many of the services offered by Nelms Group require us to obtain Personal Information about you to perform the services you have engaged us to provide. We will always obtain consent from you first, and we will never use the information for purposes other than those we have told you about.

You may withdraw your consent at any time, subject to any legal implications (which we will inform you about). In some cases, if you do not consent to our use or disclosure of certain Personal Information, we may be unable to continue to provide all or part of the services you have requested.

(ii) When required by law

We will only provide the specific information requested and only upon being satisfied that the authorities have legitimate grounds to request the information.

(iii) When permitted by law

The legislation has provided certain situations where Nelms Group is legally permitted to disclose Personal Information without your consent. Examples include situations involving the collection of debt for damages, medical emergencies, or suspicion of illegal activities.

With whom we may share your information

(i) Nelms Group employees

During daily operations, access to sensitive Personal Information is limited to those employees with a legitimate reason for accessing it. As a condition of their employment, Nelms Group employees are required to follow all applicable laws and regulations, including this Privacy Policy. Unauthorized use or disclosure of confidential client information by any Nelms Group employee is prohibited and may result in disciplinary measures.

(ii) Nelms Group third-party suppliers

As you may know, we may engage and coordinate third-party suppliers to provide you with extra services not directly offered through Nelms Group. Such suppliers are only given the information that is needed to provide the specific service for which we contract them to provide. Suppliers are obliged to protect the confidentiality of your Personal Information and are prohibited from doing anything with this information that we have not authorized them to do. They are required to treat your Personal Information in a manner consistent with the Nelms Group Privacy Policy.

(iii) Sale of business

We may transfer your personally identifiable information to a third party in connection with a sale, of our business.

How we safeguard information

Nelms Group has extensive controls in place to maintain the security of its information and information systems. Client and independent broker files are stored according to the sensitivity of the information contained therein. Appropriate controls (such as restricted access) are placed on our computer systems and data processing procedures. Physical access to areas where Personal Information is gathered, processed, or stored is limited to authorized employees.

Website security

To serve you better, Nelms Group offers guest access to certain information through its websites. provides general information about Jasper Stuart House and the products and services it offers directly or indirectly.

The Nelms Group website contains links to other Websites. Nelms Group is in no way responsible and cannot guarantee the content or privacy of other sites linked to

Questions, concerns, and complaints

If you have any questions, concerns, or complaints about your Personal Information, or about the Nelms Group Privacy Policy, contact our privacy officer using the contact information provided below:

Alicia Nelms
8-300 Wolfe Street
London, ON N6B 2C5